The primary purpose of the Customer Service Representative is to resolve all borrower inquiries on current mortgage loans received either via inbound calls or correspondence.
High school diploma or equivalent required
General call center experience preferred
Experience with loan servicing a plus
Effective verbal and written communication skills
Excellent customer service skills
Ability to work in a fast-paced environment
Ability to multi-task and manage time effectively
Possess strong problem-solving skills
Experience working with Microsoft Windows applications
Ability to calculate figures and amounts such as interest rates, percentages, ratios, etc.
Planet Home Lending, LLC is an Equal Opportunity Employer.