Planet Home Lending

Bilingual Customer Service Representative

US-FL-Tampa | US-CT-Meriden
4 weeks ago
# of Openings
2
Category
Customer Service/Support

Overview

The primary purpose of the Customer Service Representative is to resolve all borrower inquiries on current mortgage loans received either via inbound calls or correspondence.

Primary Responsibilities

  • Responds to all borrower inquiries via phone and/or correspondence ensuring high quality service and timely response, adhering to productivity and regulatory requirements.
  • Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments.
  • Provides assistance to borrowers who wish to make ACH payments via phone the website.
  • Miscellaneous duties as assigned.

Position Requirements

  • **Available to work 12:30pm-9:00pm (M-F) schedule
  • High school diploma or equivalent required

  • Fluent in reading, writing and speaking Spanish
  • General call center experience preferred

  • Experience with loan servicing a plus

  • Effective verbal and written communication skills

  • Excellent customer service skills

  • Ability to work in a fast-paced environment

  • Ability to multi-task and manage time effectively

  • Possess strong problem-solving skills

  • Experience working with Microsoft Windows applications

  • Ability to calculate figures and amounts such as interest rates, percentages, ratios, etc.

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