The Purchaser ensures all loans are purchased in compliance with federal regulation, state law and company policy and procedures.
Represents the company in a professional and enthusiastic manner by providing an exceptional level of customer service, supporting the mission statement, and adhering to our core values in all functions of their job responsibilities and interaction with internal and external customers.
Provides support to the NSM in the development and relationship management of Sellers in an effort to acquire on-going and increased business.
Ensure internal and external customer service expectations are delivered; establishes pro-active and timely communication to Sellers.
Coordinates loan purchases with all interested parties involved in the process.
Completes a minimum of five audits a day. Each loan is audited for completeness and accuracy to determine if the loan file is approved for purchase. Validates all required fields in HOP to ensure accuracy prior to purchase.
Verifies all prior to purchase loan approval, underwriting, and quality control conditions have been satisfied prior to purchase.
Completes/reviews ComplianceEase on all loans and understands compliance failures.
Provides assistance to the SSRs as needed.
Provide regular feedback and development opportunities to the manager.
Actively participates in the on-going development and testing of HIP/HOP.
Excellent organizational skills and the ability to be flexible, prioritize work, and follow through in order to meet tight deadlines in a fast-paced environment.
Intermediate verbal and written communication skills in English.
Intermediate level of interpersonal skills and the ability to work effectively with others and develop partnerships internally and externally.
Intermediate computers skills including Microsoft Outlook, Word and Excel.
Ability to hear and understand customer inquiries and verbal instructions from supervisor.
Ability to read from paper documents and key text into a personal computer with our without reasonable accommodation.
Ability to receive phone calls with or without reasonable accommodation.
Ability to work overtime as required by the department manager based on the work requirements.
High School graduate or equivalent training.
Two years’ experience in the mortgage industry.
Experience in the field of mortgage banking, specifically closed loans acquisitions, underwriting, multi State regulations and compliance.
The position requires considerable concentration and creativity. It is subject to stress caused by changing priorities, tight deadlines and significant workload.