The Portfolio Manager is responsible for the management of a portfolio of non-performing loans and REO for assigned client(s), ensuring targeted financial results are achieved.
Maintains client relationships and oversees all client communications and initiates internal communications pertaining to department initiatives. Represents the needs of the client, works with internal departments to meet those needs, and provides consultative problem-solving with the client as needed. Works with assigned clients to develop and execute business plans, actively participating in implementation and performance.
Closely monitors and develops strategies to improve performance benchmarks. Identifies client’s performance requirements and reporting needs, runs and distributes monthly client reports, reviews team performance against client’s requirements. Reports client performance and information to the Company ensuring critical topics are escalated appropriately.
Monitors internal business unit status reports/indicators, both financial and quality, and provides coaching, and strategy adjustments to ensure that objectives are met. Aligns resources to drive change and operational efficiencies quickly and effectively. Supervises and develops Asset Managers to perform at the highest levels of accuracy and efficiency.
Develop client performance agreements and account planning, identify client objectives and definitions of success and deliver outstanding results. Responsible for all client deliverables. Develop and articulate client specific processes and authority limits.
Works with Collections Management to ensure Asset Manager assigned to portfolio meet performance expectations. Determine appropriate staffing levels needed to meet client expectations and presents compelling business case to appropriate level of management.
Conduct quarterly, semi-annual, and annual portfolio reviews with each client as agreed. Ensures the customer experience is consistent and in accordance with PHL policies.
Assist in ongoing systems development as related to portfolio management software
Miscellaneous duties as assigned.
High school diploma or GED equivalent required.
Preferred Bachelor’s degree in related field or equivalent years of experience.
8-10 years of experience covering all facets of Default management including: REO, Loss Mitigation, bankruptcy, foreclosure, and collections experience.
Minimum of one year supervisory or leadership experience.
Excellent organization, negotiating and analytical skills with an understanding of asset valuation.
High initiative and ability to take reasonable risks.
Excellent verbal, written, and presentation skills.
Ability to collaborate with internal cross-functional departments to meet needs of clients.